{"id":13488,"date":"2024-01-12T16:46:16","date_gmt":"2024-01-12T09:46:16","guid":{"rendered":"https:\/\/appmvn.com\/?p=13488"},"modified":"2024-01-12T16:56:00","modified_gmt":"2024-01-12T09:56:00","slug":"tracking-progress-using-the-maturity-model-framework","status":"publish","type":"post","link":"https:\/\/appmvn.com\/vi\/tracking-progress-using-the-maturity-model-framework\/","title":{"rendered":"Theo d\u00f5i ti\u1ebfn \u0111\u1ed9 b\u1eb1ng c\u00e1ch s\u1eed d\u1ee5ng Khung m\u00f4 h\u00ecnh tr\u01b0\u1edfng th\u00e0nh"},"content":{"rendered":"

Trong th\u1ebf gi\u1edbi kinh doanh, m\u1ed9t khu\u00f4n kh\u1ed5 v\u1eefng ch\u1eafc c\u0169ng c\u00f3 th\u1ec3 mang l\u1ea1i nh\u1eefng l\u1ee3i \u00edch \u0111\u00e1ng k\u1ec3. C\u00e1c khung m\u00f4 h\u00ecnh tr\u01b0\u1edfng th\u00e0nh<\/strong><\/a>, \u0111\u1eb7c bi\u1ec7t, l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5 v\u00f4 c\u00f9ng quan tr\u1ecdng m\u00e0 c\u00e1c doanh nghi\u1ec7p n\u00ean th\u1eeba nh\u1eadn v\u00e0 th\u1ef1c hi\u1ec7n. \u0110\u01b0\u1ee3c cho l\u00e0 n\u1ec1n t\u1ea3ng cho s\u1ef1 th\u00e0nh c\u00f4ng l\u00e2u d\u00e0i, khu\u00f4n kh\u1ed5 n\u00e0y cung c\u1ea5p m\u1ed9t ph\u01b0\u01a1ng ti\u1ec7n tuy\u1ec7t v\u1eddi \u0111\u1ec3 c\u00f4ng ty c\u1ee7a b\u1ea1n ph\u00e2n t\u00edch v\u00e0 theo d\u00f5i ti\u1ebfn tr\u00ecnh c\u1ee7a m\u00ecnh trong c\u00e1c l\u0129nh v\u1ef1c kh\u00e1c nhau. B\u1eb1ng c\u00e1ch s\u1eed d\u1ee5ng k\u1ebft qu\u1ea3, b\u1ea1n c\u00f3 th\u1ec3 b\u1eaft \u0111\u1ea7u x\u00e2y d\u1ef1ng l\u1ed9 tr\u00ecnh \u0111\u01b0\u1ee3c c\u00e1 nh\u00e2n h\u00f3a \u0111\u1ec3 li\u00ean t\u1ee5c n\u00e2ng cao t\u1ed5 ch\u1ee9c c\u1ee7a m\u00ecnh.<\/span><\/p>\r\n

B\u00e0i vi\u1ebft n\u00e0y s\u1ebd \u0111i s\u00e2u v\u00e0o vi\u1ec7c tri\u1ec3n khai khung m\u00f4 h\u00ecnh tr\u01b0\u1edfng th\u00e0nh, \u0111o l\u01b0\u1eddng ti\u1ebfn \u0111\u1ed9, v\u01b0\u1ee3t qua th\u00e1ch th\u1ee9c v\u00e0 c\u00e1ch ti\u1ebfp c\u1eadn c\u00e1c xu h\u01b0\u1edbng trong t\u01b0\u01a1ng lai.<\/span><\/p>\r\n

T\u00ecm hi\u1ec3u Khung m\u00f4 h\u00ecnh tr\u01b0\u1edfng th\u00e0nh<\/b><\/h2>\r\n

M\u1ed9t m\u00f4 h\u00ecnh tr\u01b0\u1edfng th\u00e0nh<\/a> khung c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c v\u00ed nh\u01b0 m\u1ed9t ng\u00f4i nh\u00e0 \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 b\u1edfi b\u1ed1n b\u1ee9c t\u01b0\u1eddng v\u1eefng ch\u1eafc. M\u1ed7i b\u1ee9c t\u01b0\u1eddng t\u01b0\u1ee3ng tr\u01b0ng cho m\u1ed9t y\u1ebfu t\u1ed1 quan tr\u1ecdng cho ph\u00e9p doanh nghi\u1ec7p c\u1ee7a b\u1ea1n x\u00e1c \u0111\u1ecbnh c\u00e1c l\u0129nh v\u1ef1c c\u1ea7n c\u1ea3i thi\u1ec7n v\u00e0 x\u00e1c \u0111\u1ecbnh m\u1ee9c \u0111\u1ed9 tr\u01b0\u1edfng th\u00e0nh hi\u1ec7n t\u1ea1i.<\/span><\/p>\r\n

H\u00e3y c\u00f9ng t\u00ecm hi\u1ec3u s\u00e2u h\u01a1n v\u1ec1 t\u1eebng th\u00e0nh ph\u1ea7n sau:<\/span><\/p>\r\n

Quy tr\u00ecnh<\/b><\/h3>\r\n

C\u00e1c quy tr\u00ecnh \u0111\u00f3ng vai tr\u00f2 l\u00e0 n\u1ec1n t\u1ea3ng c\u1ee7a b\u1ea5t k\u1ef3 t\u1ed5 ch\u1ee9c n\u00e0o. Ch\u00fang x\u00e1c \u0111\u1ecbnh c\u00e1ch ti\u1ebfn h\u00e0nh c\u00f4ng vi\u1ec7c v\u00e0 khi \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n \u0111\u00fang c\u00e1ch, ch\u00fang c\u00f3 th\u1ec3 gi\u1ea3m thi\u1ec3u sai s\u00f3t, gi\u1ea3m chi ph\u00ed v\u00e0 n\u00e2ng cao s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng.<\/span><\/p>\r\n

C\u00e1c ph\u01b0\u01a1ng ph\u00e1p qu\u1ea3n l\u00fd d\u1ef1 \u00e1n, ch\u1eb3ng h\u1ea1n nh\u01b0 Agile v\u00e0 Scrum, \u0111\u01b0a ra c\u00e1c ph\u01b0\u01a1ng ph\u00e1p ti\u1ebfp c\u1eadn m\u00e0 doanh nghi\u1ec7p s\u1eed d\u1ee5ng \u0111\u1ec3 l\u1eadp k\u1ebf ho\u1ea1ch v\u00e0 th\u1ef1c hi\u1ec7n d\u1ef1 \u00e1n. N\u1ebfu b\u1ea1n ho\u00e0n th\u00e0nh nhi\u1ec7m v\u1ee5 \u0111\u00fang h\u1ea1n v\u00e0 \u0111\u1ea1t \u0111\u01b0\u1ee3c s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng c\u0169ng nh\u01b0 nh\u00e0 \u0111\u1ea7u t\u01b0, b\u1ea1n c\u00f3 th\u1ec3 ghi nh\u1eadn s\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a ph\u01b0\u01a1ng ph\u00e1p qu\u1ea3n l\u00fd d\u1ef1 \u00e1n \u0111\u00e3 ch\u1ecdn c\u1ee7a m\u00ecnh.<\/span><\/p>\r\n

Quy tr\u00ecnh \u0111\u1ea3m b\u1ea3o ch\u1ea5t l\u01b0\u1ee3ng li\u00ean quan \u0111\u1ebfn vi\u1ec7c thi\u1ebft l\u1eadp c\u00e1c ti\u00eau chu\u1ea9n \u0111\u1ec3 ng\u0103n ch\u1eb7n nh\u1eefng sai s\u00f3t v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5, \u0111\u1ea3m b\u1ea3o r\u1eb1ng nh\u1eefng g\u00ec b\u1ea1n cung c\u1ea5p cho kh\u00e1ch h\u00e0ng ho\u1ea1t \u0111\u1ed9ng hi\u1ec7u qu\u1ea3 v\u00e0 ho\u00e0n th\u00e0nh m\u1ee5c \u0111\u00edch \u0111\u00e3 \u0111\u1ecbnh. V\u00ed d\u1ee5: n\u1ebfu b\u1ea1n b\u00e1n khung t\u1eadp \u0111i cho ng\u01b0\u1eddi gi\u00e0 v\u00e0 nh\u1eadn \u0111\u01b0\u1ee3c b\u00e1o c\u00e1o v\u1ec1 vi\u1ec7c ch\u00fang b\u1ecb h\u1ecfng trong v\u00f2ng m\u1ed9t n\u0103m k\u1ec3 t\u1eeb khi mua th\u00ec ph\u01b0\u01a1ng ph\u00e1p \u0111\u1ea3m b\u1ea3o ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a b\u1ea1n c\u00f3 th\u1ec3 ch\u01b0a \u0111\u1ea7y \u0111\u1ee7.<\/span><\/p>\r\n

Con ng\u01b0\u1eddi<\/b><\/h3>\r\n

S\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a c\u00f4ng ty b\u1ea1n ph\u1ee5 thu\u1ed9c r\u1ea5t nhi\u1ec1u v\u00e0o con ng\u01b0\u1eddi c\u1ee7a b\u1ea1n. H\u1ecd ph\u1ea3i l\u00e0 nh\u1eefng c\u00e1 nh\u00e2n c\u00f3 k\u1ef9 n\u0103ng v\u00e0 n\u0103ng l\u1ef1c, n\u1eafm b\u1eaft c\u00e1c c\u01a1 h\u1ed9i ph\u00e1t tri\u1ec3n ngh\u1ec1 nghi\u1ec7p \u0111\u1ec3 n\u00e2ng cao hi\u1ec7u su\u1ea5t c\u00f4ng vi\u1ec7c c\u1ee7a h\u1ecd.<\/span><\/p>\r\n

T\u1ed5 ch\u1ee9c c\u1ee7a b\u1ea1n n\u00ean cung c\u1ea5p c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh \u0111\u00e0o t\u1ea1o v\u00e0 ph\u00e1t tri\u1ec3n cho t\u1ea5t c\u1ea3 nh\u00e2n vi\u00ean \u0111\u1ec3 n\u00e2ng cao k\u1ef9 n\u0103ng v\u00e0 m\u1edf r\u1ed9ng ki\u1ebfn th\u1ee9c v\u1ec1 ng\u00e0nh c\u1ee7a h\u1ecd. \u0110i\u1ec1u n\u00e0y kh\u00f4ng ch\u1ec9 gi\u00fap nh\u1eefng nh\u00e2n vi\u00ean c\u00f3 kinh nghi\u1ec7m lu\u00f4n c\u1eadp nh\u1eadt th\u00f4ng tin m\u00e0 c\u00f2n h\u1ed7 tr\u1ee3 nh\u1eefng nh\u00e2n vi\u00ean tr\u1ebb h\u01a1n trong vi\u1ec7c th\u00edch nghi v\u1edbi v\u0103n h\u00f3a c\u00f4ng ty.<\/span><\/p>\r\n

\u01afu ti\u00ean s\u1ef1 tham gia v\u00e0 s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a nh\u00e2n vi\u00ean l\u00e0 r\u1ea5t quan tr\u1ecdng. H\u00e3y cho m\u1ecdi ng\u01b0\u1eddi bi\u1ebft r\u1eb1ng b\u1ea1n c\u00f3 ch\u00ednh s\u00e1ch c\u1edfi m\u1edf \u0111\u1ec3 tr\u00f2 chuy\u1ec7n nhanh b\u1ea5t c\u1ee9 khi n\u00e0o h\u1ecd c\u00f3 suy ngh\u0129 g\u00ec \u0111\u00f3. \u0110\u1eebng ng\u1ea7n ng\u1ea1i t\u1ed5 ch\u1ee9c c\u00e1c b\u1eefa \u0103n c\u00f4ng ty v\u00e0 c\u00e1c s\u1ef1 ki\u1ec7n x\u00e3 h\u1ed9i ngo\u00e0i gi\u1edd l\u00e0m vi\u1ec7c \u0111\u1ec3 t\u1ea1o ra b\u1ea7u kh\u00f4ng kh\u00ed tho\u1ea3i m\u00e1i v\u00e0 g\u1eafn k\u1ebft.<\/span><\/p>\r\n\r\n

\"Maturity
Khung m\u00f4 h\u00ecnh tr\u01b0\u1edfng th\u00e0nh<\/figcaption><\/figure>\r\n\r\n

C\u00f4ng ngh\u1ec7<\/b><\/h3>\r\n

C\u00f4ng ngh\u1ec7 bao g\u1ed3m c\u00e1c c\u00f4ng c\u1ee5 v\u00e0 h\u1ec7 th\u1ed1ng \u0111\u01b0\u1ee3c doanh nghi\u1ec7p c\u1ee7a b\u1ea1n s\u1eed d\u1ee5ng, cho ph\u00e9p t\u1ea1o ra v\u00e0 ph\u00e2n ph\u1ed1i s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3.<\/span><\/p>\r\n

Ch\u1ecdn gi\u1ea3i ph\u00e1p c\u00f4ng ngh\u1ec7 t\u1ef1 \u0111\u1ed9ng h\u00f3a quy tr\u00ecnh v\u00e0 h\u1ee3p l\u00fd h\u00f3a ho\u1ea1t \u0111\u1ed9ng. V\u00ed d\u1ee5, vi\u1ec7c chuy\u1ec3n \u0111\u1ed5i t\u1eeb c\u00e1c y\u00eau c\u1ea7u d\u1ecbch v\u1ee5 CNTT tr\u00ean gi\u1ea5y sang \u0111i\u1ec7n t\u1eed c\u00f3 th\u1ec3 \u0111\u1ea9y nhanh th\u1eddi gian gi\u1ea3i quy\u1ebft cho m\u1ed9t m\u00e1y t\u00ednh x\u00e1ch tay b\u1ecb h\u1ecfng. C\u00e1c n\u1ec1n t\u1ea3ng \u0111i\u1ec7n to\u00e1n \u0111\u00e1m m\u00e2y nh\u01b0 Azure cung c\u1ea5p quy\u1ec1n truy c\u1eadp v\u00e0 l\u01b0u tr\u1eef t\u1eadp trung cho c\u00e1c t\u00e0i li\u1ec7u quan tr\u1ecdng.<\/span><\/p>\r\n

Th\u01b0\u1eddng xuy\u00ean \u0111\u00e1nh gi\u00e1 c\u01a1 s\u1edf h\u1ea1 t\u1ea7ng c\u00f4ng ngh\u1ec7 c\u1ee7a b\u1ea1n v\u00e0 n\u00e2ng c\u1ea5p ho\u1eb7c thay th\u1ebf h\u1ec7 th\u1ed1ng khi c\u1ea7n thi\u1ebft. V\u00ed d\u1ee5: h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd quan h\u1ec7 kh\u00e1ch h\u00e0ng (CRM) cung c\u1ea5p gi\u1ea3i ph\u00e1p ph\u1ea7n m\u1ec1m to\u00e0n di\u1ec7n \u0111\u1ec3 theo d\u00f5i c\u00e1c t\u01b0\u01a1ng t\u00e1c c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 qu\u1ea3n l\u00fd d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng.<\/span><\/p>\r\n\r\n

\"Technology\"
C\u00f4ng ngh\u1ec7<\/figcaption><\/figure>\r\n\r\n

V\u0103n ho\u00e1<\/b><\/h3>\r\n

V\u0103n h\u00f3a bao g\u1ed3m c\u00e1c gi\u00e1 tr\u1ecb, th\u00e1i \u0111\u1ed9 v\u00e0 h\u00e0nh vi h\u00ecnh th\u00e0nh n\u00ean t\u01b0 duy t\u1eadp th\u1ec3 v\u00e0 c\u00e1ch ti\u1ebfp c\u1eadn c\u00f4ng vi\u1ec7c trong t\u1ed5 ch\u1ee9c c\u1ee7a b\u1ea1n.<\/span><\/p>\r\n

Nu\u00f4i d\u01b0\u1ee1ng m\u1ed9t n\u1ec1n v\u0103n h\u00f3a t\u00edch c\u1ef1c v\u00e0 h\u1ed7 tr\u1ee3 s\u1ebd gi\u00fap nh\u00e2n vi\u00ean h\u1ea1nh ph\u00fac h\u01a1n v\u00e0 l\u00e0m vi\u1ec7c hi\u1ec7u qu\u1ea3 h\u01a1n, nh\u1eefng ng\u01b0\u1eddi \u00edt c\u00f3 kh\u1ea3 n\u0103ng t\u00ecm ki\u1ebfm c\u01a1 h\u1ed9i \u1edf n\u01a1i kh\u00e1c. N\u1ebfu nh\u00e2n vi\u00ean c\u1ee7a b\u1ea1n kh\u00f4ng h\u00e0i l\u00f2ng v\u1edbi m\u1ee9c l\u01b0\u01a1ng v\u00e0 \u0111i\u1ec1u ki\u1ec7n l\u00e0m vi\u1ec7c, h\u1ecd c\u00f3 th\u1ec3 c\u00e2n nh\u1eafc r\u1eddi \u0111i, c\u00f3 th\u1ec3 l\u00e0 \u0111\u1ec3 \u0111\u1ebfn v\u1edbi \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh.<\/span><\/p>\r\n

X\u00e2y d\u1ef1ng m\u1ed9t n\u1ec1n v\u0103n h\u00f3a m\u1ea1nh m\u1ebd \u0111\u00f2i h\u1ecfi s\u1ef1 l\u00e3nh \u0111\u1ea1o \u0111\u00e1ng k\u00ednh v\u00e0 nh\u1ea5t qu\u00e1n. Nh\u1ea5n m\u1ea1nh vi\u1ec7c giao ti\u1ebfp hi\u1ec7u qu\u1ea3 v\u00e0 c\u00f4ng nh\u1eadn th\u00e0nh t\u00edch c\u1ee7a c\u00e1 nh\u00e2n v\u00e0 nh\u00f3m nh\u01b0 m\u1ed9t ph\u01b0\u01a1ng ti\u1ec7n c\u1ee7ng c\u1ed1.<\/span><\/p>\r\n

Tri\u1ec3n khai khung m\u00f4 h\u00ecnh tr\u01b0\u1edfng th\u00e0nh: H\u01b0\u1edbng d\u1eabn t\u1eebng b\u01b0\u1edbc<\/b><\/h2>\r\n

Vi\u1ec7c th\u1ef1c hi\u1ec7n m\u00f4 h\u00ecnh tr\u01b0\u1edfng th\u00e0nh \u0111\u00f2i h\u1ecfi ph\u1ea3i l\u1eadp k\u1ebf ho\u1ea1ch v\u00e0 th\u1ef1c hi\u1ec7n c\u1ea9n th\u1eadn. H\u00e3y l\u00e0m theo c\u00e1c b\u01b0\u1edbc sau \u0111\u1ec3 tri\u1ec3n khai th\u00e0nh c\u00f4ng:<\/span><\/p>\r\n

X\u00e1c \u0111\u1ecbnh c\u00e1c y\u00eau c\u1ea7u kinh doanh<\/b><\/h3>\r\n

H\u00e3y xem doanh nghi\u1ec7p c\u1ee7a b\u1ea1n nh\u01b0 nh\u1eefng ph\u1ea7n ri\u00eang bi\u1ec7t g\u00f3p ph\u1ea7n t\u1ea1o n\u00ean t\u1ed5ng th\u1ec3. X\u00e1c \u0111\u1ecbnh b\u1ed9 ph\u1eadn ho\u1eb7c nh\u00f3m n\u00e0o \u0111ang g\u1eb7p kh\u00f3 kh\u0103n \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau c\u1ee7a m\u00ecnh.<\/span><\/p>\r\n

V\u00ed d\u1ee5, c\u00f4ng ty qu\u1ea3n l\u00fd d\u1ef1 \u00e1n<\/strong><\/a> c\u00f3 th\u1ec3 c\u1ea7n c\u1ea3i thi\u1ec7n vi\u1ec7c ph\u00e2n b\u1ed5 ngu\u1ed3n l\u1ef1c ho\u1eb7c gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 li\u00ean quan \u0111\u1ebfn th\u1eddi h\u1ea1n b\u1ecb tr\u1ec5. \u0110\u1ea1i l\u00fd d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n c\u00f3 th\u1ec3 t\u1eadp trung v\u00e0o vi\u1ec7c gi\u1ea3m th\u1eddi gian ph\u1ea3n h\u1ed3i v\u00e0 s\u1eed d\u1ee5ng c\u00e1c t\u00f9y ch\u1ecdn t\u1ef1 ph\u1ee5c v\u1ee5 \u0111\u1ec3 n\u00e2ng cao s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng.<\/span><\/p>\r\n

X\u00e1c \u0111\u1ecbnh m\u1ee9c \u0111\u1ed9 tr\u01b0\u1edfng th\u00e0nh<\/b><\/h3>\r\n

Khi b\u1ea1n x\u00e1c \u0111\u1ecbnh \u0111\u01b0\u1ee3c c\u00e1c l\u0129nh v\u1ef1c c\u1ea7n c\u1ea3i thi\u1ec7n, h\u00e3y thi\u1ebft l\u1eadp m\u1ee9c \u0111\u1ed9 tr\u01b0\u1edfng th\u00e0nh d\u1ef1a tr\u00ean c\u00e1c ti\u00eau chu\u1ea9n ng\u00e0nh v\u00e0 ph\u01b0\u01a1ng ph\u00e1p hay nh\u1ea5t.<\/span><\/p>\r\n

V\u00ed d\u1ee5 v\u1ec1 qu\u1ea3n l\u00fd d\u1ef1 \u00e1n: M\u1ee9c \u0111\u1ed9 tr\u01b0\u1edfng th\u00e0nh c\u00f3 th\u1ec3 bao g\u1ed3m t\u1eeb c\u00e1c ph\u01b0\u01a1ng ph\u00e1p \u0111\u1eb7c bi\u1ec7t \u0111\u1ebfn c\u00e1c ph\u01b0\u01a1ng ph\u00e1p \u0111\u01b0\u1ee3c ti\u00eau chu\u1ea9n h\u00f3a v\u00e0 t\u1ed1i \u01b0u h\u00f3a ho\u00e0n to\u00e0n. \u1ede c\u1ea5p \u0111\u1ed9 \u0111\u1eb7c bi\u1ec7t, qu\u1ea3n l\u00fd d\u1ef1 \u00e1n c\u00f3 th\u1ec3 kh\u00f4ng ch\u00ednh th\u1ee9c v\u00e0 kh\u00f4ng nh\u1ea5t qu\u00e1n, v\u1edbi s\u1ed1 l\u01b0\u1ee3ng t\u00e0i li\u1ec7u v\u00e0 quy tr\u00ecnh ch\u00ednh th\u1ee9c t\u1ed1i thi\u1ec3u. Khi c\u00f4ng ty c\u1ee7a b\u1ea1n ph\u00e1t tri\u1ec3n, b\u1ea1n c\u00f3 th\u1ec3 \u00e1p d\u1ee5ng c\u00e1c khu\u00f4n kh\u1ed5 nh\u01b0 Agile ho\u1eb7c Six Sigma, \u0111\u1ed3ng th\u1eddi k\u1ebft h\u1ee3p c\u00e1c m\u1eabu d\u1ef1 \u00e1n v\u00e0 quy tr\u00ecnh l\u00e0m vi\u1ec7c \u0111\u01b0\u1ee3c ti\u00eau chu\u1ea9n h\u00f3a \u0111\u1ec3 ch\u1ee9ng minh s\u1ef1 t\u0103ng tr\u01b0\u1edfng.<\/span><\/p>\r\n

V\u00ed d\u1ee5 v\u1ec1 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng: B\u1eaft \u0111\u1ea7u v\u1edbi ho\u1ea1t \u0111\u1ed9ng h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng mang t\u00ednh ph\u1ea3n \u1ee9ng v\u00e0 giao d\u1ecbch, \u0111\u1ed3ng th\u1eddi ti\u1ebfn t\u1edbi tr\u1ea3i nghi\u1ec7m ch\u1ee7 \u0111\u1ed9ng v\u00e0 c\u00e1 nh\u00e2n h\u00f3a. Ban \u0111\u1ea7u, tr\u1ecdng t\u00e2m c\u00f3 th\u1ec3 l\u00e0 gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng khi ch\u00fang ph\u00e1t sinh, nh\u01b0ng khi ti\u1ebfn b\u1ed9, b\u1ea1n c\u00f3 th\u1ec3 \u0111\u1ea7u t\u01b0 v\u00e0o h\u1ec7 th\u1ed1ng CRM v\u00e0 c\u01a1 ch\u1ebf ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng.<\/span><\/p>\r\n

X\u00e2y d\u1ef1ng l\u1ed9 tr\u00ecnh tr\u01b0\u1edfng th\u00e0nh<\/b><\/h3>\r\n

T\u1ea1o l\u1ed9 tr\u00ecnh ph\u00e1c th\u1ea3o c\u00e1c h\u00e0nh \u0111\u1ed9ng v\u00e0 s\u00e1ng ki\u1ebfn c\u1ee5 th\u1ec3 c\u1ea7n thi\u1ebft \u0111\u1ec3 ti\u1ebfn t\u1eeb c\u1ea5p \u0111\u1ed9 tr\u01b0\u1edfng th\u00e0nh n\u00e0y sang c\u1ea5p \u0111\u1ed9 tr\u01b0\u1edfng th\u00e0nh ti\u1ebfp theo. H\u00e3y c\u1ee5 th\u1ec3 v\u00e0 bao g\u1ed3m c\u00e1c m\u1ed1c th\u1eddi gian v\u00e0 c\u1ed9t m\u1ed1c quan tr\u1ecdng \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o s\u1ef1 r\u00f5 r\u00e0ng v\u00e0 th\u1ed1ng nh\u1ea5t.<\/span><\/p>\r\n

V\u00ed d\u1ee5 v\u1ec1 qu\u1ea3n l\u00fd d\u1ef1 \u00e1n: Ti\u1ebfn h\u00e0nh \u0111\u00e1nh gi\u00e1 to\u00e0n di\u1ec7n v\u1ec1 th\u1ef1c ti\u1ec5n qu\u1ea3n l\u00fd d\u1ef1 \u00e1n hi\u1ec7n t\u1ea1i, x\u00e1c \u0111\u1ecbnh nh\u1eefng thi\u1ebfu s\u00f3t v\u00e0 th\u1ef1c hi\u1ec7n c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh \u0111\u00e0o t\u1ea1o \u0111\u1ec3 n\u00e2ng cao k\u1ef9 n\u0103ng qu\u1ea3n l\u00fd d\u1ef1 \u00e1n. K\u1ebft h\u1ee3p c\u00e1c c\u00f4ng c\u1ee5 ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd d\u1ef1 \u00e1n v\u00e0 th\u00e0nh l\u1eadp v\u0103n ph\u00f2ng qu\u1ea3n l\u00fd d\u1ef1 \u00e1n (PMO).<\/span><\/p>\r\n

V\u00ed d\u1ee5 v\u1ec1 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng: Ti\u1ebfn h\u00e0nh kh\u1ea3o s\u00e1t m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng, ph\u00e2n t\u00edch d\u1eef li\u1ec7u ph\u1ea3n h\u1ed3i v\u00e0 x\u00e1c \u0111\u1ecbnh c\u00e1c l\u0129nh v\u1ef1c c\u1ea7n c\u1ea3i thi\u1ec7n. C\u1ea3i ti\u1ebfn c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh \u0111\u00e0o t\u1ea1o d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng v\u00e0 s\u1eed d\u1ee5ng c\u00e1c s\u1ed1 li\u1ec7u v\u00e0 KPI d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng \u0111\u1ec3 theo d\u00f5i hi\u1ec7u su\u1ea5t.<\/span><\/p>\r\n\r\n

\"Develop
X\u00e2y d\u1ef1ng l\u1ed9 tr\u00ecnh tr\u01b0\u1edfng th\u00e0nh<\/figcaption><\/figure>\r\n\r\n

Khung m\u00f4 h\u00ecnh tr\u01b0\u1edfng th\u00e0nh: \u0110o l\u01b0\u1eddng ti\u1ebfn \u0111\u1ed9<\/b><\/h2>\r\n

\u0110\u1ec3 \u0111\u00e1nh gi\u00e1 s\u1ef1 ti\u1ebfn b\u1ed9 c\u1ee7a b\u1ea1n, h\u00e3y thi\u1ebft l\u1eadp c\u00e1c ch\u1ec9 s\u1ed1 hi\u1ec7u su\u1ea5t ch\u00ednh (KPI) v\u00e0 th\u01b0\u1eddng xuy\u00ean theo d\u00f5i, \u0111\u00e1nh gi\u00e1 ch\u00fang. Ch\u1ecdn s\u1ed1 li\u1ec7u c\u00f3 th\u1ec3 \u0111o l\u01b0\u1eddng, c\u1ee5 th\u1ec3 v\u00e0 ph\u00f9 h\u1ee3p cho t\u1eebng mi\u1ec1n. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 KPI ph\u00f9 h\u1ee3p cho d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng:<\/span><\/p>\r\n

\u2013 \u0110i\u1ec3m h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng: \u0110o l\u01b0\u1eddng v\u00e0 ph\u00e2n t\u00edch m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh c\u00e1c \u0111i\u1ec3m m\u1ea1nh v\u00e0 s\u1ef1 c\u1ea3i thi\u1ec7n.<\/span><\/p>\r\n

\u2013 Th\u1eddi gian ph\u1ea3n h\u1ed3i th\u1eafc m\u1eafc c\u1ee7a kh\u00e1ch h\u00e0ng: Theo d\u00f5i v\u00e0 n\u00e2ng cao t\u1ed1c \u0111\u1ed9 c\u0169ng nh\u01b0 hi\u1ec7u qu\u1ea3 ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng.<\/span><\/p>\r\n

\u2013 T\u1ef7 l\u1ec7 ho\u00e0n th\u00e0nh \u0111\u00e0o t\u1ea1o nh\u00e2n vi\u00ean: Theo d\u00f5i ti\u1ebfn \u0111\u1ed9 \u0111\u00e0o t\u1ea1o nh\u00e2n vi\u00ean \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o h\u1ecd s\u1edf h\u1eefu nh\u1eefng k\u1ef9 n\u0103ng c\u1ea7n thi\u1ebft \u0111\u1ec3 ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3.<\/span><\/p>\r\n

Khi b\u1ea1n x\u00e1c \u0111\u1ecbnh KPI c\u1ee7a m\u00ecnh, h\u00e3y tri\u1ec3n khai h\u1ec7 th\u1ed1ng thu th\u1eadp d\u1eef li\u1ec7u v\u00e0 ph\u1ea3n h\u1ed3i. Thu th\u1eadp th\u00f4ng tin th\u00f4ng qua kh\u1ea3o s\u00e1t, ph\u1ecfng v\u1ea5n v\u00e0 \u0111\u00e1nh gi\u00e1 hi\u1ec7u su\u1ea5t. Ph\u00e2n t\u00edch d\u1eef li\u1ec7u, x\u00e1c \u0111\u1ecbnh xu h\u01b0\u1edbng v\u00e0 th\u1ea3o lu\u1eadn c\u00e1c chi\u1ebfn l\u01b0\u1ee3c c\u1ea3i ti\u1ebfn trong c\u00e1c bu\u1ed5i \u0111\u00e1nh gi\u00e1 th\u01b0\u1eddng xuy\u00ean c\u00f3 s\u1ef1 tham gia c\u1ee7a c\u00e1c b\u00ean li\u00ean quan.<\/span><\/p>\r\n

B\u1eb1ng c\u00e1ch l\u00e0m theo c\u00e1c b\u01b0\u1edbc n\u00e0y v\u00e0 theo d\u00f5i ti\u1ebfn \u0111\u1ed9 m\u1ed9t c\u00e1ch nh\u1ea5t qu\u00e1n, t\u1ed5 ch\u1ee9c c\u1ee7a b\u1ea1n c\u00f3 th\u1ec3 tri\u1ec3n khai hi\u1ec7u qu\u1ea3 khu\u00f4n kh\u1ed5 m\u00f4 h\u00ecnh tr\u01b0\u1edfng th\u00e0nh v\u00e0 th\u00fac \u0111\u1ea9y c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c.<\/span><\/p>\r\n

T\u0103ng c\u01b0\u1eddng theo d\u00f5i ti\u1ebfn \u0111\u1ed9 v\u1edbi nh\u00e2n vi\u00ean c\u1ee7a Asia Pacific Projects<\/b><\/h2>\r\n

Vi\u1ec7c s\u1eed d\u1ee5ng khung m\u00f4 h\u00ecnh tr\u01b0\u1edfng th\u00e0nh l\u00e0 r\u1ea5t quan tr\u1ecdng \u0111\u1ec3 \u0111\u00e1nh gi\u00e1, so s\u00e1nh v\u00e0 n\u00e2ng cao hi\u1ec7u qu\u1ea3 kinh doanh c\u1ee7a b\u1ea1n. Khi x\u00e1c \u0111\u1ecbnh \u0111\u01b0\u1ee3c \u0111i\u1ec3m y\u1ebfu c\u1ee7a m\u00ecnh, b\u1ea1n c\u00f3 th\u1ec3 \u0111\u1eb7t m\u1ee5c ti\u00eau c\u1ea3i thi\u1ec7n v\u00e0 theo d\u00f5i hi\u1ec7u su\u1ea5t c\u1ee7a m\u00ecnh theo th\u1eddi gian.<\/span><\/p>\r\n

Asia Pacific Projects<\/strong><\/a> cung c\u1ea5p c\u00e1c d\u1ecbch v\u1ee5 qu\u1ea3n l\u00fd d\u1ef1 \u00e1n \u0111\u1ec3 tri\u1ec3n khai khung n\u00e0y, cho ph\u00e9p b\u1ea1n theo d\u00f5i ti\u1ebfn \u0111\u1ed9, qu\u1ea3n l\u00fd nhi\u1ec7m v\u1ee5 v\u00e0 h\u1ee3p l\u00fd h\u00f3a quy tr\u00ecnh c\u00f4ng vi\u1ec7c m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3.<\/span><\/p>\r\n

B\u1ea1n \u0111\u00e3 s\u1eb5n s\u00e0ng h\u1ee3p l\u00fd h\u00f3a vi\u1ec7c theo d\u00f5i ti\u1ebfn \u0111\u1ed9 c\u1ee7a m\u00ecnh v\u00e0 n\u00e2ng cao hi\u1ec7u qu\u1ea3 kinh doanh ch\u01b0a? H\u00e3y b\u1eaft \u0111\u1ea7u h\u1ee3p t\u00e1c v\u1edbi \u0111\u1ed9i ng\u0169 t\u01b0 v\u1ea5n qu\u1ea3n l\u00fd d\u1ef1 \u00e1n chuy\u00ean nghi\u1ec7p c\u1ee7a Asia Pacific Projects ngay h\u00f4m nay.<\/span><\/p>\r\n

\r\n
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Vui l\u00f2ng g\u1eedi th\u00f4ng tin ho\u1eb7c y\u00eau c\u1ea7u c\u1ea7n t\u01b0 v\u1ea5n cho Asia Pacific Projects qua:<\/strong><\/span><\/p>\r\n

NGUY\u1ec4N TH\u1eca HI\u1ebeU | Quan h\u1ec7 \u0111\u1ecba ph\u01b0\u01a1ng<\/p>\r\n

S\u1ed1 \u0111i\u1ec7n tho\u1ea1i:\u00a0+84 918 331 489<\/a><\/p>\r\n

Email:\u00a0hieu.nguyen@appmvn.com<\/a><\/p>\r\n<\/blockquote>","protected":false},"excerpt":{"rendered":"

In the business world, a robust framework can also bring significant benefits. The maturity model framework, in particular, is an immensely important tool that businesses should acknowledge and implement. Arguably serving as the foundation for long-term success, this framework offers an excellent means for your company to analyze and monitor its progress in various areas. […]<\/p>","protected":false},"author":4,"featured_media":13494,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0},"categories":[86],"tags":[138,104],"acf":[],"_links":{"self":[{"href":"https:\/\/appmvn.com\/vi\/wp-json\/wp\/v2\/posts\/13488"}],"collection":[{"href":"https:\/\/appmvn.com\/vi\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/appmvn.com\/vi\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/appmvn.com\/vi\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/appmvn.com\/vi\/wp-json\/wp\/v2\/comments?post=13488"}],"version-history":[{"count":4,"href":"https:\/\/appmvn.com\/vi\/wp-json\/wp\/v2\/posts\/13488\/revisions"}],"predecessor-version":[{"id":13495,"href":"https:\/\/appmvn.com\/vi\/wp-json\/wp\/v2\/posts\/13488\/revisions\/13495"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/appmvn.com\/vi\/wp-json\/wp\/v2\/media\/13494"}],"wp:attachment":[{"href":"https:\/\/appmvn.com\/vi\/wp-json\/wp\/v2\/media?parent=13488"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/appmvn.com\/vi\/wp-json\/wp\/v2\/categories?post=13488"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/appmvn.com\/vi\/wp-json\/wp\/v2\/tags?post=13488"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}